Order FAQ
Due to the volume of emails we receive, please review these frequently asked questions and the Google Checkout buyer help before emailing us with your question.- I have added the item to my cart but I can’t seem to find where to move forward to purchase.
- I am trying to find how to add an item to my cart to purchase it. Help!
- I am filling out my credit card information in Google Checkout and can’t seem to find where to click to proceed with the order.
- I finished my order but now want to change sizes. Can you change it for me?
- I placed an order and just remembered I have an old shipping address in Google Checkout. Can you change the address?
I have added the item to my cart but I can’t seem to find where to move forward to purchase.
Can you see the blue Google Checkout button inside the shopping cart at the top right of the page? If not, you are probably behind a firewall at work where Google Checkout has been blocked by your administrator. If you’re not at work, switching browsers from Internet Explorer or Mozilla Firefox usually fixes the problem.
I am trying to find how to add an item to my cart to purchase it. Help!
Can you see the “Steal Me” Add to cart buttons on the right side of the page? If not, it is likely that our site is jammed and has too many visitors at once. Refreshing your browser in a few minutes normally fixes the issue.
I am filling out my credit card information in Google Checkout and can’t seem to find where to click to proceed with the order.
Please try using a different browser. This is fairly uncommon but can happen, and switching from IE (Internet Explorer) to Mozilla Firefox or vice versa seems to solve the problem.
I finished my order but now want to change sizes. Can you change it for me?
We are not able to change your order in any way on our side. Please re-do your order correctly and then cancel your initial order. If it is after the 15 minute cancellation window, you may email us once your second order is placed and we can cancel the first order for you.
I placed an order and just remembered I have an old shipping address in Google Checkout. Can you change the address?
Before you complete your orders, please confirm that your address information in Google Checkout is updated and correct. This will ensure you don’t get double charged for mailing to an incorrect address that was provided to us.
- If we are not sold out: Please update your address in your Google account, re-purchase your item and email us to cancel your original order if it is after the 15-minute cancellation period.
- If we are sold out: If you have not yet received your shipping confirmation, please email us a Change of Address request from your Google account. This MUST be before your item is shipped but always within 1 hour of ordering. Otherwise, it's probably too late. Remember, we ship fast around here!
Additional FAQ’s are located here.
If your question is still not answered and you need to email us with ordering issues, please provide the following information so we can help you faster:
-Exactly what issue you are experiencing
-Name of the Internet Browser you are using
-Whether or not you are at work (many firewalls block online shopping)
Email us:
orders@BabySteals.com
